Shop Restock Matters
- When will a particular item be in the shop?
As I create everything from scratch and never have a fixed plan as to what will be made in the next round. The time it takes for each batch varies. I can't tell for sure when an update will be until a few days before it is ready to go. The best way to stay on top of things is to follow my progress on Instagram @bumblebee_love
- How often do you restock your shop?
There isn't really a fixed frequency of restocks but I would say at about once per month. To have most up to date details on when the next restock will be, follow me on Instagram @bumblebee_love for updates.
- I don't see anything in your shop, how do I order?
I sell through my online shop only. If you see a particular item on my Instagram but can't find it in the shop, it's either not available for purchase yet or sold out. Anything that's available for sale will be in the shop.
I create in small batches and once things are ready, a date and time will be scheduled where they will be restocked into the shop. The exact details will be announced on Instagram at least 1 day prior to the restock I will also do a preview of what's heading into my shop on my Instagram stories before the update if I haven't already shared everything in a post.
- Can I order/reserve and item before the scheduled shop restock?
Unfortunately, no - This is to be fair to everyone who waited for the scheduled date and time to purchase something.
I have made reservations before in the past when I was less aware. I learnt how disappointing it can be to wait for a specific item to head into the shop to find you never even had a chance. But please know that I am always thankful for all of your interest in procuring one of my pieces.
- Does your shop sell out quickly?
It's really hard to say. But if there's a particular creation that you are gunning for, I'd recommend coming to the shop at the scheduled restock date and time to make the purchase. Also, create an account for speedier checkouts (-: I guess all I can say is some things go fast and some things go slow.
- I put an item in my cart why didn't I manage to get it?
Items in your cart are not reserved and if someone else completes checkout for that item before you, it can become sold out. Please update your cart and review the items before checkout if something in your cart gets sold-out.
- Something sold out before I could purchase, can I make a special order?
I’m sorry you didn’t manage to get the item you wanted however I do not take special orders of this nature. I usually have a very low stock of the different types of fabrics I use, so when some thing is gone, it's gone, and I can't recreate previous pieces made from that fabric. Your understanding is appreciated!
- What payment options are available?
Amex, ApplePay, GooglePay, Maestro, MasterCard, Paypal, ShopPay, Visa
- What currency are your prices in?
My prices are shown in Danisch crowns (kr). I have a toggle menu in the upper right corner of the page that allows you to see the prices in different currencies. However, my shop ultimately accepts payments in kr and the currency conversions will be dependent on exchange rates at the time of your payment.
- How long is shipping to my country?
Processing time of 3-5 working days for final assembly and for your parcel to be carefully packed.
Local (Denmark) - 1-5 working days on average not accounting for unexpected delays
International - 2-10 weeks on average not accounting for unexpected delays (however it usually arrives within 2-3 weeks).
There are extended delays of months arising from the effects of Covid19.
- Do you ship to my country?
I use Postnord for my deliveries and from what I know they deliver to pretty much all destinations. However, there are specific conditions that might cause temporary suspensions of shipping to certain destinations.
- How can I track my order?
If you chose deliveries with tracking you can use the tracking number included in your dispatch email to track your order. I use Postnord to send parcels in Denmark
- Track your package here.
If you chose deliveries with tracking you can use the tracking number included in your dispatch email to track your order. I use Postnord to send parcels internationally
- Trackyour package here.
- How much does shipping cost?
Local deliveries are a flat 40kr (approximately 6.40USD) local deliveries with tracking is a flat 55kr (approximately 8.75USD) International deliveries are a flat 70kr (approximately 11USD) International deliveries with tracking is a flat 137kr (approximately 21.82USD)
- Do you take custom orders?
I don't really take custom orders no, as I'd like to be able to create and experiment freely. I am but one person with limited time and capacity. Thank you for your kind understanding.